Knotts Bakery
Privacy
This page explains how we use information sent through the public Knotts Bakery website forms. It is written for customers who contact us, share feedback, or place a cake order online.
What we collect
Website forms may ask for your name, email address, phone number, order details, collection details, messages, and optional cake images where you provide them for a picture cake.
Why we use it
We use these details to respond to enquiries, process cake orders, arrange collection, support customer service, and handle payment-related order fulfilment.
Payments
Card and payment details are handled by Stripe. This website does not store your card number or full payment details.
Who receives it
Details may be received by Knotts staff, our internal ordering system, Stripe for payments, the configured email provider for enquiries and feedback, and hosting or storage providers where needed to run the website.
Images
Customer-uploaded cake images are used only for the order they relate to. They may be stored by the configured upload backend so the bakery team can prepare the cake.
Retention
We keep enquiry and order records only as long as needed for operations, customer service, accounting or legal requirements, and dispute handling.
Your choices and contact
You can ask about the information you have submitted, request a correction, or contact us about privacy questions through the contact page